Q&A
Frequently Asked Questions
ROOMS AND IN-ROOM COMFORT
Q: Do I need to bring towels and bathrobes?
A: No, there is no need. We provide guests with pool towels and bathrobes, available on request at the
reception.
Q: Can I have a kettle in my room?
A: Yes, you can request one at the reception during your stay and we will provide it directly in your
room.
HOTEL SERVICES
Q: Can I stay with my dog?
A: To ensure the utmost comfort for all our guests, pets are generally not allowed. For special needs,
however, please contact us directly: we will be happy to consider any request.
Q: Is parking included at the hotel?
A: Yes, parking is included in the stay for all our guests. Several parking areas are available near the
hotel:
● Via Panoramica 26
● Via Panoramica 26, in the area opposite on the left
● Via Gardesana 214 (near Pizzeria Da Gigi)
For special requests or specific needs, please kindly contact us by e-mail: we will be happy to help.
Q: Can I charge my electric car?
A: Yes, you can charge your electric car at the hotel. For more information and to book the service,
please contact the reception. The rate is € 0.50/kWh and the charging station offers a power output of
up to 22 kW.
DINING
Q: Are there gluten-free or lactose-free products at breakfast or dinner?
A: Of course. We offer a range of options for guests with food intolerances, including gluten-free and
lactose-free products.
WELLNESS AND RELAXATION
Q: What are the sauna opening hours?
A: The sauna is open from 11:00 to 22:00. During these hours you can book access to the wellness area.
For further information and reservations, please contact us directly.
Q: Do you have a hot tub?
A: Yes, we offer our guests two hot tubs: an indoor one, accessible by reservation, and an outdoor one
with heated water at a constant temperature of about 32 °C.
Q: Can I book a massage?
A: Of course. We offer a selection of treatments and massages performed in a space dedicated to
wellness and relaxation. In addition, our Hydrojet is available — an innovative water-massage bed that
promotes muscle relaxation and physical recovery.
Q: Is there a quiet, private spot for sunbathing?
A: Of course. Our hotel has a beautiful panoramic solarium terrace on the 5th floor, ideal for relaxing in
peace while admiring Lake Garda. The terrace is open every day from 7:00 to 23:00.
Q: In case of bad weather, what activities do you offer besides the wellness centre?
A: In addition to our wellness area, guests can use a modern, bright fitness room, open every day from
7:00 to 23:00.
BIKES AND OUTDOOR ACTIVITIES
Q: Is there a room where I can store my bicycles?
A: Yes, we have an enclosed, secure space dedicated to bicycle storage. A charging service is also
available for e-bikes. All the necessary information will be provided at check-in.
Q: Do you have bicycles available for guests?
A: Yes, you can rent traditional bicycles, including mountain bikes and city bikes, ideal for exploring
Malcesine and its beautiful surroundings.
CHECK-IN, CHECK-OUT AND STAY
Q: Is an early check-in or late check-out possible?
A: Yes, it is. Please kindly contact us directly for more information and to check the availability of the
service; parking for your car is always guaranteed in any case.
Q: Can I stay in winter (Christmas, New Year and holidays)?
A: During the winter season the hotel is closed, while the Relais and Ca’ Capri apartments are always
available, on a room-only basis. For more information and availability, please contact us by e-mail at
info@hotelcapri.com or by phone at +39 045 7400385.
LOCAL INFORMATION
Q: Does the reception provide information about activities and attractions in Malcesine?
A: Absolutely. Our staff will be happy to advise you on excursions, scenic routes, the Monte Baldo cable
car, ferry timetables, local events, points of interest and everything that can make your stay even more
enjoyable. We also provide maps and local information material.
